Kapwing's Frequently Asked Questions

Kapwing's Frequently Asked Questions

Welcome to our general FAQ!

We are still building our product to be the best it can be and learning exactly what our customers need and want from us. We get questions every day that help us grow and be better. But for the some of the most frequently asked questions, here are some answers.

Can I make an account without a Google or Facebook account?

Yes! We have recently added the option to sign into Kapwing with an email address. After signing up with an email, you should receive a magic sign-in code that will be sent to your email address from "[email protected]". This code is valid for up to 20 minutes, but you can always send a new one if you run out of time. Read more about account creation here.

Note: Our sign-in code system does not work well with Yahoo's email server. If you have a Yahoo email, we recommend trying a different sign-in option.

What is a folder?

A folder is a storage section where projects you create are stored. You can have multiple folders, share folders with other collaborators, create team folders, or move your projects between folders.

How much does it cost to use Kapwing?

It’s free to get started with Kapwing! Almost all of our tools are free to use. We have a PRO upgrade available for users who want additional features or want to support our website's growth and maintenance. Learn more about pricing.

What is Kapwing PRO?

Kapwing Pro is our paid plan for people who want more capabilities to create content. When you upgrade to Kapwing Pro, the projects created will be stored for an unlimited amount of time and can be set to private. Additionally, you will have the option to download SRT files in our Add Subtitles tool. Learn more about pricing.

How do I cancel my subscription?

We are sorry to see you go! You can cancel your subscription at any time by going to your Account Settings and under the "Manage Plan" section, clicking "Click here to cancel your subscription to PRO.". You can access your Account Settings by clicking (1) your name under "My Account" on the right hand side bar when logged into Kapwing, which should open your Account Settings page that looks like so:


My video is “Unlisted”. What does that mean?

"Unlisted" is the default setting for content created on Kapwing. This means that the content is exported on Kapwing and is accessible to anyone who has the link or video ID. This enables users to create content without signing in, and enables sharing content.

Currently, Unlisted content on Kapwing is not easily searchable. Others may only view your content if they have the link or access to the video ID. This is similar to YouTube’s “Unlisted” feature.

If you do not want your content to be unlisted, there are two things you can do:

  1. Delete your content from Kapwing.
  2. You can delete your content at any time by going to a folder and clicking ⋮ under your video.
  3. If you do not have an account on Kapwing, please send a request to [email protected] and include the link.

2. Upgrade to Kapwing Pro and set your content to Private. This will make your content visible to only you, or anyone who you've shared your folder with, when you are signed in.

How do I delete my Kapwing account?

You can delete you account by going to My Account and clicking the "Delete Account" button. This action cannot be undone.

Can I add text in foreign languages?

Yes! All Kapwing supports over 150 international character sets! We are working on supporting more alphabets, so send feedback to [email protected] if we do not yet support your language.

Do you have an app for Android or iPhone?

We do have an app in the Google Play store, that allows creators to create and edit content from their Android and Chromebook devices.

We don't have an app available in the Apple store at this time, but are hoping to launch an iOS app in the future. Kapwing works on your phone browser just like it would on a laptop or desktop computer. Simply open your phone browser, go to Kapwing.com and start editing! Learn more about saving projects to your device in our Save to Device article.

Does Kapwing work offline?

No. Right now, you need an internet connection to use Kapwing You can use Kapwing online from any browser.

Can I import from another site like Google Drive or YouTube?

Yes, you can! You can paste the URL of a video, GIF, or image to import it into Kapwing. Linked videos must be public. Make sure you have opened link sharing permissions so that Kapwing can import your file

We do not yet support imports from all websites. Have a website you want to import from that Kapwing doesn’t support? Let us know at [email protected]

My file upload is not working. What’s wrong?

If you get an error message, it’s possible that your video does not meet our upload requirements.

  • Check your internet connection. Spotty internet can make Kapwing not perform well.
  • Check the file extension. Kapwing supports most major file types, like .AVI, .FLV, .3GP, and other edge file type. However, it doesn't support all file types. It may be that your file extension is unsupported. If so, you can use other software to convert to .MP4 or upload to YouTube if you want to use your file on our website.
  • You can use our Convert tool to change a supported video file type (such as .MOV or .M4V) into an .MP4 file.
  • Check the file size. Kapwing supports files smaller than 250 MB for free users or 6GB for Kapwing Pro projects. See our pricing page for exact limits.

If your video meets our upload requirements and you have a connection, please send us feedback at [email protected]!

How do I download my video?

Click on the "Export" button or the "CREATE!" button, if you are using the Stop Motion tool.

Our tools have a Create or Export button that will load your video and take you to a download page. You can read our Video Processing FAQ. If you see an error message on that page, Kapwing ran into a problem when trying to process your video. If you leave a note in our feedback form (link is on the processing page), we can investigate what went wrong to recover your video.

If you’re on a PC, Mac computer, or Android phone, you can click the download button to download the video on your device. If that doesn’t work, right click on the video (or “long press” on a phone) to save the video.

If you have an iPhone, you’ll need to click the download button to download the video to your mobile browser. Once your video appears in your downloads (top right corner of the browser screen), click on the video file and hit the share icon in the bottom left corner of the screen. From here, you can choose "Save Video" which will save the video to your camera roll.

My download isn’t working, help?

Send us an email at [email protected] Make sure you include the URL to the affected project!

What is your user privacy policy?

Read the full policy here (also in the footer of our website). Kapwing is committed to protecting user privacy under GDPR and CCPA.

Why is Kapwing the best video editor for beginners?

It's fast, it's free, there's no installation required, no ads, no registration or sign in required, designed around tasks, works on all devices, straight forward use and tutorials, you can view and edit videos from URLs and it's simple! Users of all technical literacies can use Kapwing.

Looking for more help?

Check our Release Notes for tutorials on how to use the latest Kapwing features!