Almost all Kapwing tools are free to use. Because all videos cost us money and we want to continue offering a mostly-free service, we do not issue refunds.
All free and Pro Workspace limitations are listed on our pricing page, so please review these restrictions and test the product thoroughly before making an informed payment decision. Users who upgrade to Kapwing Pro acknowledge the platform's stated limitations. Kapwing customers are responsible for testing our service fully before upgrading and for managing their subscriptions, including cancelations.
Kapwing customers can manage their subscriptions and cancellations by going to their Account Settings. Users who are unable to cancel their subscription through their workspace settings must contact Kapwing's support team before the end of the current billing cycle to avoid being charged for the next cycle. We do not offer refunds to users who do not unsubscribe or request assistance from us to unsubscribe before the subscription renewal charge date. If you do cancel before the renewal date, you will continue to have access to all the premium features on Kapwing until the end of the original billing cycle.
If you signed up for the annual plan and changed your mind, let us know within 30 days and we'll be happy to refund you the prorated amount, minus a processing fee.
If you believe that Kapwing has billed you incorrectly, you must contact Kapwing's support team over email no later than thirty (30) days after the closing date on the first billing statement in which the error or problem appeared to receive an adjustment or credit.
Kapwing customers who delete their Workspace or Account are not eligible for a refund, as this deletes all user data to determine whether a subscription was used or not. Without this data, our support team cannot provide help with your subscription or past charges. If you delete your account, your subscription will be cancelled, but you will not receive a refund.
We’re a small startup and really appreciate your business! The Kapwing Pro payments allow us to operate and offer most of our tools for free. We’re constantly developing new tools and capabilities on the website which you will have access to as a Pro customer.
If for any reason, you’re unhappy with Kapwing, please let us know. Contact us over email or through our Discord server, give us a detailed account of what happened, and we’ll work with you to make sure you have the best experience possible.