Almost all Kapwing tools are free to use. Because all videos cost us money and we want to continue offering a mostly-free service, we do not issue refunds.
All free and Pro Workspace limitations are listed on our pricing page, so please review these restrictions and test the product thoroughly before making an informed payment decision. Users who upgrade to Kapwing Pro acknowledge the platform's stated limitations. Kapwing customers are responsible for testing our service fully before upgrading and for managing their subscriptions, including cancelations.
If you signed up for the annual plan and changed your mind, let us know within 30 days and we'll be happy to refund you the prorated amount.
If you believe that Kapwing has billed you incorrectly, you must contact Kapwing's support team over email no later than thirty (30) days after the closing date on the first billing statement in which the error or problem appeared to receive an adjustment or credit.
We’re a small startup and really appreciate your business! The Kapwing Pro payments allow us to operate and offer most of our tools for free. We’re constantly developing new tools and capabilities on the website which you will have access to as a Pro customer.
If for any reason, you’re unhappy with Kapwing, please let us know. Contact us over email or through our Discord server, give us a detailed account of what happened, and we’ll work with you to make sure you have the best experience possible.