Kapwing is a browser-based editor product that provides a free experience as well as the option to upgrade to an Annual or Monthly Kapwing paid Plan to unlock tools within our editing experience. Because we offer a free version of Kapwing to all users, we do not issue refunds for subscriptions once you decide to upgrade to a paid Kapwing Plan.
All subscriptions are renewed automatically until canceled. We make cancelling easy and accessible. Kapwing customers can manage their subscriptions and cancellations by going to their Workspace Settings. Users who are unable to cancel their subscription through their workspace settings must contact Kapwing's support team before the end of the current billing cycle to avoid being charged for the next cycle. We do not offer refunds to users who do not unsubscribe or request assistance from Kapwing's support team to unsubscribe before the subscription renewal date. If you do cancel before the renewal date, you will continue to have access to all premium features of your respective Plan on Kapwing until the end of the original billing cycle. Please note that we do not send email payment reminders; Kapwing customers are responsible for managing their subscriptions and cancelling on time; failure to do so will not result in a refund. Following the cancellation of a paid subscription Plan, your workspace will downgrade to a free user workspace with free user limitations, including storage.
All free and paid Plan limitations are listed on our Pricing Page. Please review these restrictions and test the product thoroughly before making an informed decision to upgrade. We do not offer free trials. Users who upgrade to a Kapwing paid Plan acknowledge the platform's stated limitations. Failure to consider the stated restrictions and test our product prior to upgrading will not result in a refund.
We're a small startup and are working on addressing bugs and developing new features as quickly as possible. If a technical issue occurs please contact Kapwing's support team or select "Report a Problem" from the "Help" icon within the project or workspace you are experiencing issues in. Tools identified as 'Beta' or fully accessible in our free product version are not eligible for a refund should a technical issue occur. Typically, our technical support team members respond to Paid Plan users with an update on their investigation within 24-48 business hours. Our customer support operating hours are M - F 10am - 4pm PST. Kapwing reserves the right to troubleshoot to resolve users' technical issues. If we are unable to resolve your issue in a timely manner (2 business days from our initial response - excludes automated messages) a credit will be applied to your account (no refunds) in a prorated amount determined on a case by case basis. Failure to notify us of a technical issue will not result in a refund.
Kapwing customers who delete their Team Workspace or Account are not eligible for a refund, as this deletes all user data to determine whether a subscription was used or not. Without this data, our support team cannot provide help with your subscription or past charges. If you delete your account, your subscription will be canceled effective immediately and you will not be eligible for a refund following the deletion.
Pricing and Plan availability may vary by location. If you believe that Kapwing has billed you incorrectly, you must contact Kapwing's support team by email no later than thirty (30) days after the billing date of the charge in question to receive an adjustment or credit.
If you are on the Kapwing Pro Plan, you are billed per workspace member's seat. When you add a member or multiple members to your team workspace, you will be billed immediately for another seat or multiple seats in your team for the remaining time of your billing cycle. Adding a new member to an established Pro Plan will result in charges occurring at the established billing cycle; there can only be one billing cycle set in a team workspace for all members, whether it be monthly or annually.
When filing a dispute with your financial institution your subscription will be canceled effectively immediately and any remaining time on the subscription will be forfeited regardless of the outcome of the dispute. Subscriptions can not be reinstated after a dispute has been resolved.
We may update our refund policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new refund policy on this page. These changes are effective immediately after they are posted on this page, and we will update the “Effective Date” shown at the beginning of this policy.
We're a small startup and really appreciate your business! Kapwing Plan payments allow us to operate and offer most of our tools for free. We're constantly developing new tools and capabilities on the website which you will have access to as a Pro subscriber.
If for any reason you're unhappy with Kapwing, please let us know. Contact us over email with a detailed account of what happened, and we'll work with you to make sure you have the best experience possible.
These Terms were last modified in December, 2022.