To cancel your Kapwing Pro subscription, sign in to your account linked to the email address where you get your Kapwing receipts. Select Account > Settings and under manage plan select 'Click here to cancel your subscription to PRO'. Downgrading your account will cancel your subscription so that you don't have any recurring charges and will shift you back to Kapwing's free tier.
You can cancel your Kapwing Pro subscription at any time. Customers have access to their Pro features through the end of the billing cycle.
If you need assistance in canceling your subscription, please send an email to [email protected] and include your account information. Make sure to include the email address associated with your Kapwing Account (which you can find in My Account).
We're sorry to see you go! Please leave us some feedback about why you decided to cancel your subscription so that we can improve the product and hopefully win you back in the future.