What is Kapwing?
Kapwing is an online in browser video editor. Our tools are completely free to use, but we do have some limitations that require upgrading to a Kapwing Pro subscription, which is likely what you were charged for.
Is this a scam?
Nope! Kapwing is not a scam. We are a legitimate business with products that can be purchased.
I'm not using Kapwing, so why did I get charged?
Check if any immediate family, or anyone else who has access to your credit card is currently using Kapwing.
We see this question often when student users are using Kapwing for school and are prompted to upgrade, so they use their parents credit card and parents forget about it later on because it was another academic purchase. Students sometimes also do not realize that this is a recurring subscription, which also surprises the credit card owner when multiple chargers occur.
I thought I was using a free trial?
We offer all of our tools for free, so we don't have a free trial period. Users are either using a free account, or a Kapwing Pro account if they upgraded.
If you were using a free account, but you hit one of our limits, you may have been prompted to upgrade. When you are prompted to input your credit card information, you are actually signing up for a Kapwing Pro subscription. We do not ask for your payment or credit card information when you're using a free account.
You can read more about the limits of each account and our subscription in this FAQ.
I thought I only paid for a one-time purchase, so why am I still being charged?
I'm sorry that you were surprised by the recurring billing. We strive to be very transparent at checkout that you are signing up for and agreeing to a monthly auto-renew subscription:
No one around me is currently using Kapwing, I suspect this was a fraudulent charge.
Kapwing takes fraud seriously. If you believe that you've received a fraudulent charge, please reach out to us at [email protected]! We'll look into the charge for you and issue a refund if it was truly a fraudulent charge.