Common Troubleshooting Tips

Our Kapwing editor is a best-in-class platform that includes powerful

Why can’t I hear my project’s audio?

Sometimes, when users encounter playback issues, particularly dealing with audio, we recommend checking your browser settings to ensure that you approve media and sound playback for Kapwing.

Why have I lost changes to my project?

The Kapwing video editor saves your progress every few minutes while you are editing but requires a working internet connection to do this.

Editor Troubleshooting Tips

As a web-based editor, Kapwing leverages the power of your

Export Troubleshooting Tips

User projects can run into export errors for a variety of reasons, so read on for some of the most common ones, our recommended solutions, and what to do if that still doesn't work.