Kapwing Data Subprocessors
Updated November 2023
What is a Sub-processor?
A sub-processor is a third party service provider who have, or potentially will have, access to or process personal data that Kapwing processes for Kapwing Users.
Before engaging any service provider, including the sub-processors, Kapwing performs due diligence to assess vendor security. The service providers and sub-processors we engage with are subject to terms that are designed to ensure that these service providers process personal data only for the purposes of providing services to Kapwing, and in accordance to our commitment to Kapwing users and the applicable data protection laws.
List of Third-Party Sub-processors
For a full list of Sub-processors, and how Kapwing uses their services, please see the tables below.
Platform (Part of service offering)
These Sub-processors help Kapwing manage and provide the Service.
| Sub-processor | Purpose of Processing | Privacy Policy, Data Processing Agreement/Addendum (DPA) and General Data Protection Regulation (GDPR) | Entity Country |
|---|---|---|---|
| Assembly AI | Transcribing audio for video editing features. | DPA | United States |
| Dolby | Audio enhancement | DPA | United States |
| ElevenLabs | Text to speech voices | Privacy Policy DPA can be requested from ElevenLabs | United States |
| Google Cloud (Text to Speech, Google Translate) | Powering multiple AI-based features (Translate, Text to Speech) | DPA GDPR | United States |
| Google Cloud Platform | Storing and processing video files | DPA GDPR | United States |
| MongoDB | Storing and managing all user and application data. | DPA GDPR Whitepaper Privacy Policy | United States (with global data centers) |
| OpenAI LLC. | Powering multiple AI-based features like expand image, script to video, smart BRoll, text to image, and AI Video Generator. | DPA Privacy Policy | United States |
| rev.ai | Transcribing audio for video editing features. | DPA Security and Privacy | United States |
| Stripe | Transaction processing, fraud prevention, and compliance with tax and other financial regulations | DPA | United States |
| Winroad/Cutout Pro | Enable users to erase the background from images. No personal data is transferred. | Privacy Policy | Hong Kong (China) |
Business Operations
These Sub-processors are used to manage our business and continue providing you services. From internal documentation to analytics these services are used behind the curtain to help us plan and run the business smoothly.
| Sub-processor | Purpose of Processing | Privacy Policy, Data Processing Agreement/Addendum (DPA) and General Data Protection Regulation (GDPR) | Entity Country |
|---|---|---|---|
| Amplitude | Collect and analyze user behavior for product improvement | DPA | United States |
| Fastly | Efficient and fast delivery of video content to users. It optimizes user experience by reducing latency and increasing download speeds. | DPA | United States (with global data centers) |
| Open Relay / Full View | Debugging and improving user experience by recording user sessions. Understanding user behavior for product development and optimization. | Privacy Policy | United States |
| Deepgram | Transcription. Video and audio to text. | Privacy Policy | United States |
Customer and Support Services
These providers are engaged when someone fills out a form on our website or emails for technical support.
| Sub-processor | Purpose of Processing | Privacy Policy, Data Processing Agreement/Addendum (DPA) and General Data Protection Regulation (GDPR) | Entity Country |
|---|---|---|---|
| Freshworks | Managing customer support queries, tickets, and interaction. | DPA GDPR | United States (with global data centers) |
| Sendgrid | Managing email subscriptions, unsubscriptions, and notifications. | DPA GDPR | United States |
